Terms & Conditions

Please ensure that you read and understand the Terms & Conditions carefully prior to shopping on the Midnight Web Store.

In general by using the www.midnightthelabel.com website you agree to be bound by the following terms and conditions of use and provisions of our Store Policies, Terms & Conditions, Shipping Policy, Returns & Exchanges Policy and Privacy Policy.

Midnight The Label reserves the right to change, remove or add to this website, including these terms and conditions of use, at any time. Customers must provide their real name, phone number, e-mail address and other requested information. When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct. Purchases made are for personal use only and must not be resold or used for commercial benefit.

DISCLAIMER

The Customer assumes total responsibility for their use of Midnight The Label’s website. The Customer’s sole claim against Midnight The Label for dissatisfaction with the site or any content is to stop using the site or any such content. This limitation is a part of acceptance of the terms of use.

For claims relating to orders, Midnight The Label adheres to the regulations set out by Australian Consumer Law and accepts responsibility limited up to the value of the order/product in cases of any faulty, incorrect or damaged goods. Please contact us regarding any issues at hello@midnightthelabel.com as we are more than happy to work towards a resolution.

PRICING

Pricing on www.midnightthelabel.com is in Australian dollars including gst (goods and sales tax) at the current rate of 10%. Prices are exclusive of shipping and delivery charges. Customers who reside outside of Australia will not be subject to GST charge, however they may be subject to additional duty charges when the item enters the destination country.

These additional charges will be the responsibility of the customer placing the order.

Please see the 'Shipping' section for current shipping costs and delivery estimations.

CARE OF YOUR MIDNIGHT GOODS

Midnight The Label takes great pride in the selection of fabrications used and the manufacturing of all garments. Please take note of all care instructions found on your garment.

AVAILABILITY OF GOODS

All goods are subject to availability. We endeavor to make all goods purchased available for delivery. If the item you order is unavailable we will notify you as soon as possible. A refund on any goods not available will be offered to you.

PAYMENT

Payment must be received in full prior to any goods being shipped.

SHIPPING

Rates for shipping are calculated using the estimated weight and size of the item/s. We use Australia Post for all domestic and international shipping.

ORDER TRACKING

An order tracking number along with shipping details will be emailed to the address you have provided once your goods have left Midnight The Label. 

ESTIMATED DELIVERY TIMES

All orders are processed within 2 days (usually within 24 hours) and are packed safely and securely for delivery. Any orders placed over the weekend or on Australian public holidays will be processed the following business day.

Shipping within Australia - 
Please allow 3 business days for your goods to be delivered and between 2 to 7 business days for regional areas.

Shipping internationally - 
Delivery will generally take 10-14 business days.

FREE SHIPPING

Midnight The Label occasionally offers free promotional shipping offers. If you have purchased an item with a free shipping promotion and would like to return the item for a refund, the delivery costs will be deducted from the purchase amount to be refunded.

SAFETY OF DELIVERIES

Midnight The Label advises that you use a secure delivery address. Midnight The Label is unable to take responsibility for lost or stolen parcels.

POSTAGE & HANDLING CHARGES
Rates for shipping are calculated using the estimated weight and size of the item/s.
  • Australia 
    • Light Shipping - $12
    • Heavy Shipping - $18
  • International
    • Light Shipping - $32
    • Heavy Shipping - $48

Light Shipping refers to parcels under 0.5kg.
Heavy Shipping refers to parcels 0.6kg - 2kg.

CUSTOMS & DUTIES

Midnight The Label does not have any control or influence on any customs duties or import tax charged when your order reaches its destination country. These additional charges will be the responsibility of the customer placing the order.

REFUSED SHIPMENTS

If you do not accept or refuse a parcel from Midnight The Label, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your purchase refund.

EXCHANGES/REFUNDS

Midnight The Label prides itself on the finest of quality. If there has been an issue with an item you have received and you feel that the item may be faulty please email hello@midnightthelabel.com with 'Faulty' in the heading for a Return Authorization (RA) number within 3 days of receiving your order. Midnight The Label will assess all returned items on receipt and any items deemed to be subject to fair wear and tear will not be accepted as being faulty.

Any item deemed to be faulty will be replaced by Midnight The Label, subject to availability. If a replacement is unavailable a refund will be issued for the value of the item at time of placing your order including any shipping cost incurred. Please provide the receipt for shipping costs with the returned faulty goods. Depending on form of initial payment refunds may take up to 10 business days to process.

Please note there are no refunds for sale items, swimwear or change of mind purchases.
Subject to availability we will happily exchange your items that have been returned to Midnight The Label within 7 days of being received by you as per postal tracking data. Any return shipping costs are the responsibility of the customer. Exchange request must be emailed to hello@midnightthelabel.com with 'Exchange' in the heading. If the goods requested are unavailable you will be issued with a store credit.

A 'change of mind' includes instances where a customer buys an item but later decides they have selected the wrong colour, size or product.

Sale goods are those which have had the original price discounted or sold as part of a discounted promotion. Swimwear are goods labeled as “Swimwear, bathers, bikini, one-piece” designed for water use and sold as such. Any order placed on a sale product or swimwear is final. We are unable to offer a refund on discounted goods or swimwear unless there is a manufacturing fault found.

All returns must be sent to:

Midnight The Label Returns
97 McPherson Street
Essendon, Vic
Australia 3040

CHARGES FOR RETURN OR EXCHANGE

Unless the item returned is deemed faulty all shipping cost are the responsibility of the customer.

RETURNS PACKAGING

All items returned to Midnight The Label must be returned unworn and with all tags attached and in the original packaging. If your order is received without tags attached or the packaging has become damaged please notify Midnight The Label via email hello@midnightthelabel.com on same day as receiving your goods.

ACCURACY OF CONTENT

Midnight The Label takes great care in ensuring that the product description and specifications are correct at the time of publication. Due to differing browser software or computer systems used by customers there may be slight variation in colour representation.

SIZING

Please refer to the size charts below for measurement guidelines for Midnight goods. For garment fit please refer to each items product description. If you are unsure on a style fit please email hello@midnightthelabel.com for further assistance.

 ALL COUNTRIES S M L
AU 8 10 12
UK 8 10 12
US 4 6 8
FRANCE 36 37 38
OTHER 0 1 2
BOTTOMS 26 28 29
COPYRIGHT 

Copyright and Intellectual Property of this website are owned by Midnight The Label. All trademarks, service marks, trade names and photography are the property of Midnight The Label. No use of these may be made without the prior written consent of Midnight The Label.

LINKS

Midnight The Label may include links to outside websites. We do not claim any responsibility for the content of these sites and are not liable for any damage caused by interacting with any websites linked.

For more information, please see our full Privacy Policy available at the check out.

PRIVACY

Midnight The Label understands and agrees that the privacy of all personal information is important to individuals. All information collected will be used solely by Midnight The Label. Your information will not be disclosed to any third parties, other than for the purpose of processing payments for the product you have ordered.

We will only ask for and use relevant personal information necessary to conduct our business.

SECURITY

Midnight The Label takes your online security seriously.

We use Secure Sockets Layer (SSL) encryption technology to protect all our customers’ online transactions. SSL encrypts your personal information, including your credit card number, before transmitting it over the internet.

Any personal information given to Midnight The Label will be protected. We take all reasonable care to make our site as secure as we can make it. All credit card transactions on this site are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment.

Midnight The Label is hosted by Shopify. Credit card and order data is encrypted and secure.

Shopify is Level 1 PCI compliant and uses 128 bit SSL certificates to keep order details secure.

LIABILITY

Midnight The Label has provided information on the website to be as accurate and current as possible.

Midnight The Label does not accept liability for loss of goods, or damage to goods sustained in transit.

We will take all reasonable care – in so far as it is in our power to do so – to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.

SALES AND PROMOTIONS

All sale periods and promotions are for a limited time only and are subject to stock availability.

This Website is owned and operated by Midnight The Label (ABN 59 146 807 514), trading as Midnight The Label.